Customer Service Representative Resume Sample

If you’re searching for a new position as a Customer Service Representative, it’s useful to know what elements to include on your resume to stand out and impress the hiring manager. Be sure to include a clear objective statement, relevant work experience with active action verbs and your education. We've provided a sample resume for a Customer Service Representative to help get you started.

Tobias Lawrence



Houston, TX(555) 983-1283Tobias.Lawrence@email.com

Professional Summary

Dependable and motivated senior-level Customer Service Specialist with 10+ years of professional experience seeks a position in customer service with a reputable and growing organization.

Skills

  • Ability to provide empathetic customer solutions and care promptly

  • Effective verbal and written communication skills to speak with customers and document calls

  • Advanced-level experience with Microsoft Office suite, Baker Hill and Treev

  • Proven aptitude for attention to detail when working with customers, team members and managers

  • Excellent time-management and organizational skills

Work History

  • Train new Customer Service Representatives on call center procedures and practices, including maximum call times, escalation procedures and documentation

  • Utilize practical problem-solving skills and techniques to provide conflict resolution for escalated customer service calls; used empathy and patience to provide excellent care

  • Supervise high-volume call center with over 20 customer service representatives resolving a variety of complaints and issues nationwide

  • Provide empathetic customer service to effectively handle customer concerns, offer banking solutions and answer customer questions; upsell banking services when appropriate to assist in resolving customer issues

  • Answered calls with enthusiasm and assisted customers with queries and concerns; received consistent positive customer reviews and feedback on service

  • Followed up with patients after procedures to ensure they were recovering well, scheduled additional visits and gathered feedback related to their experience

  • Worked with Office Manager to resolve patient issues and concerns as quickly as possible; increased customer satisfaction by 11% over a three-month span

  • Created and initiated the use of a patient evaluation form to better understand patient preferences and needs for communication and feedback

  • Upsold services, resulting in a 10% increase in office revenues

  • Escalated customer care issues and insurance claims to appropriate division or supervisor as necessary

  • Promptly answered calls on multi-line phones without leaving customers unattended or dropping calls; reduced customer wait time by 5%

  • Followed federal and internal audit and insurance regulatory procedures to ensure customers received satisfactory services

  • Upsold services, resulting in a 10% increase in office revenues

  • Escalated customer care issues and insurance claims to appropriate division or supervisor as necessary

  • Promptly answered calls on multi-line phones without leaving customers unattended or dropping calls; reduced customer wait time by 5%

  • Followed federal and internal audit and insurance regulatory procedures to ensure customers received satisfactory services

Education

Additional Information

  • Active member of the National Customer Service Association

  • CCSP (Certified Customer Service Professional)